Generators Direct / hurricane protection = SCAM!

[Gene Powell]

I purchased a generator from generatorsdirect.net 26 days ago today. I have yet to receive the product. I was informed WHEN I PURCHASED that the generator was in stock, and it would arrive at my house in 5-7 business days.

10 BUSINESS DAYS LATER, I call to find out that quote-unquote seasonal demand. Since then I have been in a circle of lies with this company. They don't answer their phones, they now don't respond to any emails, and I am so frustrated. They charged my credit the day I purchased, and almost a month later, I am left here without any product.

Generac customer service told me to contact ziller electric, and here I am.

What do I do?

Gene Powell

[Jason]

That's pretty horrible experience, but I can't imagine at all what Generac Customer Service hopes you'll gain by contacting a different retailer than the one you purchased from.

Also, this is just a discussion board, if you want to actually contact Ziller, you should call Kelly:

Kelly Myers
Ziller Electric Inc.
http://zillerelectric.com
1-888-2-ZILLER

If I were you, I'd contact the credit card company and let them know you were charged one month ago for goods you haven't yet recieved. They have anti-fraud teams to handle stuff like this.

[fara macho]

I personally would cancel my order with generatorsdirect and my credit card company and I would order another generator from Kelly at Zillerelectric. All you need to do is read 1/10th of Kelly's post on this forum to realize his company is the only place on the internet to order a generator. steve

[Kelly Myers]

Yikes! I just checked our shipping logs, and your generator left today, and it will actually be to your door tomorrow! I'm hoping it was just a mistake on their part, but I'm happy you got your order cancelled.

I'm not sure how I feel about a negative post like this about another dealer.. I may delete this. I'll have to think about it.

Fara, thanks for the nice comment.

[Jason]

Maybe just edit out the name of the other company, but leave the thread for others to learn from.

[Bei46321]

Kelly,
You seem to be a little too sensitive. Everyone loves you, relax.
William